Payment Policy

All prices and checkout totals use Canadian dollars (CAD). The checkout page shows the payment methods currently available, which are processed by the relevant payment services.

Payment review

Order preparation begins after authorization succeeds. A financial institution can reject a charge, request further verification or maintain a temporary hold. Confirm that billing details are correct and speak with the issuer when a decline or hold is unclear.

Protecting payment information

Full card numbers, verification codes and passwords should never be sent by standard email. Payment services handle sensitive credentials, while the store uses permitted transaction details to complete orders and provide support.

Refund processing

Within 10 days after approval, we process or initiate the refund back to the original payment method. The institution's posting period is separate. Visit Contact Us if assistance is needed.