We accept eligible returns for both product problems and non-defective change-of-mind requests. A non-defective item must be new, unused and in its original state. Reports of damage, defects, wrong items, missing components or a material description mismatch are also reviewed, alongside rights preserved by law.
Starting a request
Email otagekuzizu28@gmail.com no later than 30 days after delivery. Send the order number, checkout email and reason; a product problem may require photos or video. Do not mail the item until approval, the correct return address and instructions have been confirmed.
Mail returns and replacements
A free prepaid return label is packed with the order. If you cannot locate it, ask us for assistance. Use the label only after the request is approved. We do not charge a restocking fee. Exchanges can be approved when the conditions are met and replacement inventory is available.
Returning funds
We process or initiate an approved refund to the original payment method within 10 days. Time needed for the credit to appear after that is controlled by the bank, issuer or payment service.